We want you to love and proudly use your RSD products! When you purchase from us (for yourself or as a gift) and aren't in love with your items, our "love it or exchange it" guarantee allows you to send unused items back within 7 days of receiving them for a code to shop the website again. Please see our exchange policy here.
Since 2003, Rebekah Scott Designs has built its reputation by hand sewing products that exceed consumer expectations for quality. The RSD Guarantee covers all products from defects* in materials and workmanship for the lifetime** of the product.
Rebekah Scott Designs is happy to repair or replace at its discretion any defect in these products free of charge. The RSD Guarantee does not cover damage caused by normal wear and tear***, accident (lost/stolen), or improper care or cleaning. Please see our care instructions here.
Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the RSD Guarantee for the lifetime (2 years) of the product.
A product’s lifetime is a function of how much use it gets and how well it is cared for. If care instructions are followed properly, the guaranteed lifetime for RSD products is 2 years. Please see our care instructions here.
*** WEAR AND TEAR
Wear and tear is damage that naturally and inevitably occurs as a result of normal daily use. This may include cracking faux leather and fading fabric. While we choose the best materials available to make our products as durable as possible, moving parts will wear out and fabrics will deteriorate and fade over time with use and exposure to the elements.
Thank you for understanding our guarantee. If you have any questions on this policy, please email us at firstname.lastname@example.org. We love serving you with great customer service and quality products!