Since 2003, Rebekah Scott Designs has built its reputation by hand sewing products that exceed consumer expectations for quality. The RSD Guarantee covers all products from defects* in materials and workmanship for the lifetime** of the product.
Rebekah Scott Designs is happy to repair or replace at its discretion any defect in these products free of charge. We want you to proudly use your RSD products! The RSD Guarantee does not cover damage caused by normal wear and tear***, accident (lost /stolen), or improper care or cleaning. Please see our care instructions here.
Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the RSD Guarantee for the lifetime (3 years) of the product.
A product’s lifetime is a function of how much use it gets and how well it is cared for. If care instructions are followed properly, the guaranteed lifetime for RSD products is 2 years. Please see our care instructions here.
*** WEAR AND TEAR
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. This may include cracking faux leather and fading fabric. While we choose the best materials available to make our products as durable as possible, moving parts will wear out and fabrics will deteriorate and fade over time with use and exposure to the elements.
Thank you for understanding our guarantee. If you have any questions on this policy, please email us at firstname.lastname@example.org. We look forward to serving you with great customer service and quality products!