Returns, Exchanges & Change Orders
We want you to love and proudly use your RSD products! When you purchase from us (for yourself or as a gift) and aren't in love with your items, our "love it or exchange it" guarantee allows you to send unused items back within 7 days of receiving them for a code to shop the website again. Please see our RSD Guarantee policy here.
All sales are final.
- Please contact us by email at firstname.lastname@example.org with concerns or design questions.
- If you wish to make a change to your existing custom order, a $5 fee will be charged and the 4-5 week delivery schedule will start over.
- We will gladly exchange unused items within seven days (with prior approval). Please note, shipping is at the customer's expense. If a finish (vegan leather, lining fabric or zipper color) not recommended by Rebekah is chosen, we are unable to return or exchange those orders. Thank you for your understanding!
- If we have made an error, we will repair or exchange with a similar item.